Frequently Asked Questions
WHAT ARE THE CONTACT CHANNELS?
EMAIL – enquiry@kudoswear.com
CAN I GET A CUSTOM MADE DESIGN FOR MYSELF?
FOR CUSTOM ORDERS, KINDLY DROP US AN EMAIL TO enquiry@kudoswear.com AND THE TEAM WILL REACH OUT TO YOU SHORTLY.
HOW OUR NEW DROPS WORK?
FOLLOW @WEARKUDOS ON INSTAGRAM FOR OUR LATEST DROP UPDATE. ONCE ANNOUNCED, PURCHASE THEM ON OUR WEBSITE.
WHAT ARE THE CARE INSTRUCTIONS?
FOR KUDOS PRODUCTS, MACHINE WASH IN COLD WATER TO PROTECT FABRIC FROM COLOR BLEED AND SHRINKAGE. AVOID IRONING DIRECTLY ON THE PRINT.
WHAT IS MY RIGHT SIZE?
WE OFFERS AN OVERSIZED FIT ACROSS ALL PRODUCT LINE. IF YOU’RE UNSURE ABOUT YOUR SIZE, WE RECOMMEND GOING ONE SIZE DOWN FROM YOUR USUAL SIZE. YOU CAN ALSO CHECK OUR WEBSITE FOR THE SIZING CHART, WHICH INCLUDES DETAILED MEASUREMENTS.
WHERE DO WE DELIVER?
WHERE IS MY ORDER SHIPPED FROM?
WHAT ARE THE DELIVERY CHARGES?
WHEN WILL MY ORDER SHIP?
YOUR ORDER WILL BE SHIPPED WITHIN 24-72 HOURS AFTER WE RECEIVE CONFIRMATION.
HOW LONG WILL SHIPPING TAKE?
OUR DELIVERY PARTNERS TYPICALLY TAKE 2 TO 4 DAYS FOR DELIVERY AFTER DISPATCH.
HOW LONG WILL SHIPPING TAKE?
OUR DELIVERY PARTNERS TYPICALLY TAKE 2 TO 4 DAYS FOR DELIVERY AFTER DISPATCH.
WHICH DELIVERY PARTNERS DO YOU USE?
FOR FORWARD SHIPPING, WE USE ROYAL MAIL IN UK AND BLUE DART PRIORITY IN INDIA, ONE OF UK’S AND INDIA’S BEST SHIPPING COMPANIES, GIVING US CONTROL OVER THE DELIVERY PROCESS FOR A SAFE, FAST AND RELIABLE EXPERIENCE. FOR REVERSE SHIPMENTS, WE USE ROYAL MAIL AND DELHIVERY.
IS RETURN AND EXCHANGE AVAILABLE?
CANCELLATIONS AND REFUNDS ARE NOT PERMITTED FOR ANY ORDERS.
HOWEVER, WE DO OFFER A SIZE EXCHANGE POLICY. CLICK HERE TO LEARN MORE ABOUT OUR EXCHANGE POLICY.
WHAT HAPPENS IF WE RECEIVE A DAMAGED PRODUCT?
IF YOU RECEIVE A DAMAGED ITEM, RECORD A VIDEO OF THE DAMAGED AREA ALONG WITH THE LABELS AND SEAL ON THE GARMENT
WE WILL SEND A REPLACEMENT OR ISSUE STORE CREDIT IF DEFECT IS VERIFIED. WE CHECK OUR PRODUCTS THOROUGHLY BEFORE SHIPPING, SO THIS IS RARE.